1. Introduction
At TVAs — Tech VA Services ("we", "us", "our"), your privacy is of paramount importance to us. This Privacy Policy outlines the types of personal and operational information we collect from clients and site visitors, how we use it, and the strict security measures we take to protect it.
By engaging our services or using our website, you agree to the practices described in this policy.
2. Information We Collect
To provide high-quality operational and automation support, we collect the following categories of information:
- Client Profile Information: Name, business email, phone number, company name, and time zones.
- Operational Details: Technical details regarding your software tools, workflows, APIs, databases, and general instructions required for your VA to perform tasks.
- Usage Data: Server logs, IP addresses, browser types, and navigation activity on our website via anonymous tracking cookies.
3. How We Use Your Information
We use the collected information strictly for operational and service improvements, specifically to:
- Match you with a qualified Technical Virtual Assistant who matches your required tech stack.
- Setup, configure, audit, or clean your SaaS tools, CRM pipelines, and website CMS under your strict instructions.
- Send administrative updates, booking confirmations, invoices, and service notices.
- Analyze website performance and optimize user experience.
4. Data Access and Credentials Security
As a technical virtual assistant agency, we regularly interact with client credentials. We maintain a strict security protocol:
- No Plaintext Passwords: We require all credentials to be shared securely using encrypted password managers (like 1Password, LastPass, or Dashlane). Under no circumstances should passwords be emailed or shared via Slack.
- Principle of Least Privilege: VAs are granted access only to the software tools necessary to execute tasks. Admin access is limited unless explicitly requested and approved.
- Revocation: Clients are encouraged to revoke access or expire temporary tokens immediately upon task or trial completion.
5. Third-Party Sharing
We do not sell, rent, or lease your personal or business data to third parties. We may share information only with trusted processors (such as billing systems, email services, or calendar platforms) necessary to run our service, or when legally compelled to do so.
6. GDPR and CCPA Compliance
For users in the European Union (GDPR) and California (CCPA), you hold specific rights to access, amend, or delete your personal data. To request record modification or deletion, please email us at the address below.
7. Contact Us
For questions or requests regarding this Privacy Policy, please contact our security team at:
Email: support@techvaservices.com
Address: Austin, Texas, USA